Privacy Policy

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

This Privacy Policy describes how Diego Baltazar, REALTOR, affiliated with United Country - H5 Auction and Realty (801 N. Fredonia St., Longview, TX 75601), collects, uses, and protects your personal information when you visit this website or contact us about real estate services.

By using this website or submitting your information through any form on this site, you agree to the practices described in this policy.

1. Information We Collect

We collect information only when you choose to provide it to us. This may include:

• Contact information - your name, phone number, email address, and mailing address
• Property preferences - price range, location, home type, and buying or selling timeline
• Communication history - messages, inquiries, and notes from our conversations
• Automatically collected data - your browser type, IP address, pages visited, and time on site (collected via cookies and standard web server logs)

We do not collect your Social Security number, financial account numbers, or credit information through this website.

2. How We Use Your Information

We use the information you provide to:

• Respond to your questions and inquiries
• Search for properties that match your needs
• Send you property listings, market updates, and real estate information
• Schedule showings, calls, or appointments
• Follow up on your interest in buying, selling, or investing in real estate
• Improve this website and our services
• Comply with Texas real estate laws and TREC regulations

3. How We Contact You - Consent and Opt-Out

Permitted Contact Hours (Texas law):

• Monday through Saturday: 9:00 a.m. to 9:00 p.m.
• Sunday: 12:00 p.m. to 9:00 p.m.

TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA). We obtain direct, written consent before contacting you via automated dialing systems or pre-recorded messages. We do not share your number with third-party marketing platforms without your consent.

To opt out at any time:

• Text STOP in reply to any text message from us
• Click the unsubscribe link in any email we send
• Email us at [email protected]
• Call us at the number listed on this website

We will honor all opt-out requests promptly.

4. We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes.

We may share your information in limited cases:

• With our brokerage - United Country - H5 Auction and Realty, to facilitate your transaction
• With service providers - such as our CRM platform (HighLevel), listing platforms (Zillow, Realtor.com, Homes.com), and transaction management tools - solely to fulfill your real estate needs
• As required by law - including in response to a valid court order, legal process, or government request
• In a business transfer - if the brokerage is sold, merged, or reorganized

Each third-party platform has its own privacy policy. We encourage you to review them directly.

5. Cookies and Tracking

This website may use cookies - small text files stored on your device - to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings at any time. Disabling cookies may affect how some features of this site work.

We do not respond to browser "Do Not Track" signals at this time.

6. How We Protect Your Information

We use industry-standard security practices to protect the information you share with us. Access to your personal data is limited to authorized personnel only. While we take reasonable steps to protect your information, no system is 100% secure. If you have concerns about sharing sensitive information online, please contact us directly by phone.

7. Your Rights

You have the right to:

• Know what personal information we have collected about you
• Request a correction of inaccurate information
• Request that we delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your information for as long as needed to provide services or as required by Texas law. TREC requires real estate transaction records to be kept for a minimum of four years. After that period, we securely destroy records containing your personal information.

9. TREC Required Disclosures

As a licensed Texas real estate sales agent, Diego Baltazar is required by the Texas Real Estate Commission (TREC) to provide the following:

• Texas Real Estate Commission Consumer Protection Notice
• Information About Brokerage Services (IABS Form)

10. Equal Housing Opportunity

Diego Baltazar and United Country - H5 Auction and Realty are committed to the Federal Fair Housing Act. We do not discriminate on the basis of race, color, national origin, religion, sex, familial status, or disability.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Each office independently owned and operated. Diego Baltazar and United Country - H5 Auction and Realty do not guarantee or are in any way responsible for the accuracy or completeness of information provided on this website. Information is deemed accurate but subject to errors, omissions, price changes, prior sale, or withdrawal without notice, and is provided without warranties of any kind. Please verify all facts.